Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with Baloo Bet. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with and the choices and rights available to you.

Types of data we collect

Personal data

When you create an account we collect identity and contact details such as your name, date of birth, address, email and telephone number. We also collect account data including usernames, passwords and verification documents where required to confirm your identity.

Technical data

We collect information about the device and browser you use, IP address, operating system, session identifiers and other technical data needed to provide the service, secure accounts and detect fraud. This includes basic location data derived from your IP address.

Transactional and activity data

We record deposits, withdrawals, bets, game history, bonuses, payment method details and other transaction records. We also track activity within the platform such as pages visited, time spent, and customer service interactions.

How we use your information

We use data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use information to maintain account security, detect abuse, and improve the service. Where permitted, we may use aggregated or anonymised data for analysis and product development.

Data protection practices

We store personal information securely and apply appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse. Access to personal data is limited to staff and third-party suppliers who need the information to fulfil their roles. We retain data only for as long as necessary for the purposes set out in this policy or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to provide key features, remember preferences and measure performance. Some cookies are essential for site functionality; others help with analytics and personalised content. You can manage cookie settings through your browser, but disabling certain cookies may affect how the site works.

Information sharing and third parties

We may share necessary information with payment processors, identity verification providers, security and fraud prevention services, analytics suppliers and other service providers who act on our behalf. We may also disclose information to comply with legal obligations or protect our rights. We do not sell your personal data.

User rights

You have rights to access, correct and delete your personal data, to request restrictions on processing and to object to certain uses, subject to legal and contractual requirements. If you would like to exercise any of these rights we will process your request in line with applicable data protection law.

Access, correction and deletion of data

To access, update or request deletion of your account data, contact us using the details below. We may need to verify your identity before acting on requests. Certain records may be retained where required for legal or regulatory reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of BalooBet following publication of changes constitutes acceptance of the updated policy.

Contact

If you have questions about this policy or want to exercise your rights, please contact our data protection team at [email protected].